Shipping & Store Pickup Information:

Important Shipping Information for USA Customers:

If a customer from the USA places an order and selects a Store Pickup option (intended for Puerto Rico customers), we will happily edit the order to ensure it has the correct shipping quote.

What Happens Next:

1. We will update the order and apply the appropriate shipping cost based on the customer’s shipping address.
2. The customer will receive an email from us with an invoice that includes a payment button.
3. The payment button will redirect you to our online store's checkout page, where you can select your preferred payment method to complete the payment.

Once the payment is processed, we will proceed with shipping your order using the correct method.

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This way, we can ensure your order is shipped promptly with the correct shipping fees applied. Feel free to reach out if you have any questions or need further assistance!

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Information about our FREE SHIPPING OFFER (for most orders $50+):

Eligibility for Free Shipping:

• Orders totaling $50 or more (before taxes and shipping) may qualify for Free Shipping.
• Exclusions: Some items are excluded from the Free Shipping offer, including:
  • Sneakers with a regular price of $50+
  • Rollerskates, Inline Skates
  • Skateboard Decks, Complete Skateboards and Bodyboards
    
  • Orders with 2 or more items of the same size and style
  • Orders with 3+ pairs of foam racks (24" or 30")

All exclusions are clearly listed in the product description and/or product name.

Shipping for Excluded Items:

• These items are eligible for in-store pickups or paid shipping options.
• For shipping, please contact us for a quote and we'll adjust your order accordingly.

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Shipping Methods for Free Shipping Qualifying Orders:

For orders that qualify for Free Shipping, we use USPS Ground Advantage.

• USPS Ground Advantage: This is the economy service. Packages from Puerto Rico to the US must travel by sea, which can take up to 4 weeks or more to reach the destination.
• If you need your order sooner, consider upgrading to USPS Priority Mail, which travels by air and arrives faster. Contact us for assistance with upgrading your shipping method. We'll send you an email with a payment button for the upgrade.

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Shipping Methods for Orders Not Eligible for Free Shipping or with a total amount of $50 or less:

For orders that do not qualify for Free Shipping (exclusions), the available shipping methods are:

1. USPS Priority Mail (travels by air)

   • Puerto Rico Orders: Will take 1-5 business days (after processing and being scanned by a USPS Postal Officer).
   • U.S. (Mainland or Territories) Orders: 4-8 business days (after processing and being scanned by a USPS Postal Officer).

2. USPS Ground Advantage (travels by the sea)

   • Delivery Time for orders being shipped to the 50 States and other US Territories: Up to 4+ weeks (after processing and being scanned by a USPS Postal Officer). This is the economy service.
   • Note: Because Puerto Rico is outside the U.S. Mainland, Ground Advantage packages travel by sea before reaching the destination. Delivery times may vary significantly and delivery expectations are not guaranteed.

3. USPS Priority Mail Express (Premium Service)

   • Delivery Time: 1-2 business days (after processing).
   • Order Timing: To ship the same day, orders must be placed Monday - Thursday between 8:00 AM - 11:00 AM AST.
   • If we can't meet Priority Mail expectations, we will contact you to confirm an alternate shipping option and refund the Express Service fee.

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Important Shipping Information:

• Once an order is shipped and dropped off at the post office, we no longer have control over delivery times, delays, or lost packages. The delivery estimates are provided by the USPS; we, The Room Surf & Skate Shop do not provide delivery estimates or guarantees. We are not responsible for changes in the delivery expectations.
• Incorrect Addresses: If the address provided is incorrect, the customer will be responsible for any shipping fees to have the package re-shipped.
  • If you're in Puerto Rico, we can resend the package to your nearest store for pickup to avoid additional shipping fees.
• We do not fulfill orders on Saturdays or Sundays. Orders placed on these days will be processed starting Monday, in order of arrival.

Ensure your address and contact details are correct to avoid delays. If we need to contact you about your order, we will reach out via email or phone.

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Store Pickup Options (NOT postal options)
Please note that the Store Pickup option is NOT a postal service. Orders placed with this option will not be shipped via USPS.

• Available Only for Puerto Rico Customers.
• Pickup orders cannot be processed or picked up the same day of purchase, as we need to confirm stock availability at the preferred store.
• Orders will be processed at our Hatillo, P.R. store first, then transported to the selected location.
• Pickup Timing:
  • 5 business days (or more)
  • Orders with clearance (sale) items can take more time to be arranged and delivered.
    

Pickup Locations:

1. Aguadilla Mall, Aguadilla
2. P.R. Premium Outlets, Barceloneta
3. Plaza del Norte Mall, Hatillo
4. Plaza del Sol, Bayamón
5. San Patricio Plaza, Guaynabo
6. Plaza Isabela, Isabela
7. Mayaguez Mall, Mayaguez
8. Plaza del Caribe, Ponce

Important:

• If an order is not picked up within 21 natural days, it will be returned to our e-commerce warehouse in Plaza del Norte Mall, Hatillo. You will have four options:
  1. Receive store credit to use at any of our 8 physical stores.
  2. Receive an online store credit
  3. Pay for the shipping to have the order sent back to you.
  4. We could return the order to the store so you can do the pick up.
• We will contact you via email and phone if this happens.

For more information or assistance, call (787) 878-2545 (Monday - Friday, 9:00 AM - 5:00 PM AST), or send us an email to [email protected]

 

Thank you for choosing The Room Surf & Skate Shop! If you have any questions, don’t hesitate to contact us.